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Course Details

 

CCEI980: Customer Service for the Center Administrator

Course ID  71458
ChildCare Education Institute
 
(800) 499-9907
 

Description

This course examines practical tips for proper customer service methods to be used in a child care center and provides strategies for training staff in the same basics of client services. Upon successful completion of this course, students should be able to define customer service, identify the rules of proper customer relations and identify strategies for implementing proper customer service methods in a child care center.

1.00 Hours / 0.10 CEUs

Course Level

Informal

CEU Course

Course Category

Early Childhood

General Course

(1 Hour)

CDA Content Areas

Strategies to establish productive relationships with families (1 Hour)

Infant Mental Health Core Competency Areas

Family Child Care Home Provider
Child Care Center Staff
Head Start/Early Head Start
Administrative

Adults

Goals and Objectives

• Identify the goal of customer service in the child care industry
• Identify basic guidelines and policies for communicating with parents
• Identify practical methods for maintaining strong customer relations and resolving conflicts
• Identify methods for gathering customer feedback

There are no events currently scheduled for this course.