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Course Details

Customer Service Skills

Course ID  74103
CypherWorx
 
(888) 685-4440
 

Description

This course will help you develop customer service skills by teaching you how to develop and maintain a positive attitude. You will learn how to use motivation to improve customer service skills, and will go through the seven steps in the customer service process. Finally, you will discover how to react to customers’ problems and learn from them.

1.00 Hours

Course Level

Informal

General Continuing Education

Course Category

School Age

General Course

(0.5 Hours)
(0.5 Hours)

CDA Content Areas

Strategies to manage an effective program operation (1 Hour)

Infant Mental Health Core Competency Areas

Child Care Center Staff
School Age

Middle (4th-8th grade)

Goals and Objectives

After completing this course, learners will know how to:
Develop customer skills
Provide quality customer service
Solve customer service problems

There are no events currently scheduled for this course.