Hold up! This site requires you to update your browser. You are using a browser version we no longer support. Please update your browser before proceeding.

Course Details

 

U6 Director Developing Communication Skills for Business Success

Course ID  74311
CECPD
 

Description

Communication is vital for any business to succeed. Communication is relating information to people and receiving feedback on that information. Early care programs must communicate with a variety of individuals including employees, family, owners or boards of directors, licensing and regulatory
agencies, and the community. Effective communication can help prevent misunderstandings, foster positive relationships, and contribute to the overall success of the program.


30.00 Hours

Course Level

Formal

General Continuing Education

Course Category

Early Childhood

Formal Approved
Director Pathway Classroom

(10 Hours)
(10 Hours)
(10 Hours)

CDA Content Areas

Maintaining a commitment to professionalism (10 Hours)
Strategies to manage an effective program operation (20 Hours)

Infant Mental Health Core Competency Areas



Adults

Goals and Objectives

1. Identify public relation tools from early care facilities.
2. Answer questions about the components of a risk management plan.
3. Create a written risk management plan for a specific incident. (Assignment Sheet 1)
4. Match contents of a policy handbook to their policy areas. (Assignment Sheet 2)
5. Answer questions about elements of effective policies.
6. Write policies covering specific policy areas. (Assignment Sheet 3)
7. Develop a family handbook. (Assignment Sheet 4)
8. Answer questions about a family newsletter.
9. Create a family newsletter. (Assignment Sheet 5)
10. Develop an orientation process for families. (Assignment Sheet 6)
11. Discuss in class scenarios involving communication with families. (Supplement 1)
12. Answer questions about guidelines for holding a staff meeting.
13. Answer multiple-choice questions about responses to confrontational situations.
14. Respond to scenarios involving confrontational situations. (Supplement 2)
15. Answer questions about the importance of communications with licensing
and regulatory agencies .
16.Respond to scenarios involving communication with agencies and schools.
(Supplement 3)
17. Write business communications. (Assignment Sheet 7) (Supplement 4)
18. Answer questions about the value of grant opportunities to an early care business.
(Supplement 5)

There are no events currently scheduled for this course.